Shipping policy

SHIPPING POLICY

Effective Date: July 19, 2026

Thank you for shopping with Vlemin. We are committed to providing a transparent, reliable, and hassle-free shipping experience. Please review this Shipping Policy carefully, as it outlines our order processing times, estimated delivery windows, and important information regarding your shipment.

If you have any questions about your order, please contact us at support@vlemin.com.

1. ORDER PROCESSING

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
  • During periods of high demand, promotions, or holidays, processing times may be extended.

2. ESTIMATED SHIPPING TIMES

Estimated delivery times vary depending on your location.

United States & Canada

  • Estimated delivery: 5–12 business days

International Orders

  • Estimated delivery: 7–20 business days

Please note that these delivery estimates are provided for convenience only and are not guaranteed.

Actual delivery times may vary depending on your location, customs processing, carrier performance, and other circumstances beyond our control.

3. SHIPPING DELAYS

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including but not limited to:

  • Customs inspections or clearance procedures
  • Carrier delays
  • Severe weather conditions
  • Natural disasters
  • High shipping volumes during holidays or promotional periods
  • Supply chain disruptions
  • Incorrect or incomplete shipping information provided by the customer

Delivery Time Notice

By placing an order, you acknowledge that shipping estimates are not guaranteed delivery dates.

Shipping delays alone do not qualify an order for cancellation, refund, or chargeback.

4. CUSTOMS, DUTIES & TAXES

For international shipments:

  • Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local government.
  • Vlemin is not responsible for customs processing delays or additional import fees.

5. LOST, STOLEN & MISSING PACKAGES

If your package has not arrived within 30 business days after shipment, please contact us at support@vlemin.com.

We will gladly assist by working with the shipping carrier to investigate the shipment.

Please note:

  • Once a package has been marked Delivered by the shipping carrier, delivery is considered complete.
  • Vlemin is not responsible for lost or stolen packages after confirmed delivery.
  • Customers should contact the shipping carrier or local postal service directly to report missing packages after delivery confirmation.

6. DELIVERY ISSUES & DISPUTES

To help us resolve delivery issues as quickly as possible:

  • Please contact support@vlemin.com before initiating a payment dispute or chargeback.
  • Delivery claims should include your order number and any supporting information requested by our support team.

Vlemin reserves the right to:

  • Deny claims that cannot be reasonably verified.
  • Respond to payment disputes using carrier tracking information, delivery confirmation, and order records.
  • Restrict future purchases in cases of fraudulent or abusive claims.

7. ORDER TRACKING

Once your order has shipped, you'll receive a confirmation email containing your tracking number.

Please allow 2–5 business days for tracking updates to appear after receiving your shipping confirmation.

Tracking updates are controlled by the shipping carrier and may occasionally experience delays.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information during checkout.

Vlemin is not responsible for delays or delivery failures resulting from:

  • Incorrect shipping addresses
  • Missing apartment, suite, or unit numbers
  • Incorrect postal codes
  • Customer errors during checkout

If an order is returned to us due to an incorrect or incomplete address:

  • We may offer to reship the order once the correct address is confirmed.
  • Additional shipping charges may apply.

9. MULTIPLE SHIPMENTS

To improve fulfillment efficiency, items within the same order may occasionally ship separately.

If this occurs:

  • You may receive multiple tracking numbers.
  • Each shipment can arrive on different dates.

No additional shipping charges will apply for split shipments.

10. CONTACT US

If you have any questions regarding shipping or your order, we're here to help.

Vlemin

Customer Support: support@vlemin.com